Where To File Proof Of Claim
October 30th, 2008
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Question: Buyer in Canada claims didn't receive item,filed Paypal claim against me but I have tracking info as proof.
I sold an item on eBay to a buyer in Canada and they claim they never received the item. I have a tracking number and when I check it, it tells me that they attempted to deliver the package. I didn't receive the package back and I don't know if the buyer picked it up from their local post office or not. I contacted USPS and was told that they don't know what could have happened to the package because it was transferred to Canada Post (other private company not associated with them). So now the buyer filed a dispute against me but I provided proof of shipping and after I escalated it to a claim, the buyer never responded after that and didn't meet his deadline, however the case is now again "under review". I have never been in this situation before and did everything right on my part, so will PayPal side with me or the buyer and how long would it take, given the details above, for this to be over? Thanks.
Answer: I had a similar situation a few years back with an eBay purchase going to Toronto. I had never dealt with international shipping before this. The buyer filed a claim and I sent the proof of shipping/insurance. It went through their review system and the money was given back to the buyer (taken from my account). They claimed that my shipping info was not proof of anything since it went across an international border. As it turned out, the package was held up in customs for additional charges and the buyer did receive it several months later. Lucky for me at the time that he was honest. When it was finally delivered, he mailed the refund back to me. Based on that personal experience not just from international shipping, but how eBay deals, I wont send anything outside of the USA anymore and my ads say so. The only thing I can hope in your case is that it is being held up in customs. Best of luck to you and I hope this is useful
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